Making a no win, no fee* accident claim with Direct Helpline could not be simpler. You do not need to use a claims management company to make a Personal Injury claim you can do this yourself for free using the Claims Injury Portal if your claim falls under its remit. Typically, customers pay up to 25% of the amount recovered as a success fee toward the solicitor’s cost on a successful claim. Termination fees may apply if you terminate the agreement with your solicitor outside of the 14-day cancellation period. We may receive payments for our professional services from our panel solicitor firms. These costs are not passed on to our customers.